Everyone at Spicers of Hythe is proud to announce we've been awarded the Feefo Platinum Trusted Service Award
As of the 23rd of February, we've been recognised by Feefo with a verified and independent seal of excellence for this fantastic achievement. Demonstrating that our gifting business consistently delivers a world-class customer experience.
What is the Platinum Trusted Service Award?
Feefo established the Trusted Service Awards in 2014 to recognise brands & businesses that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing exemplary customer service by analysing feedback from real customers.
Working with over 6,000 brands, Feefo is the world's largest provider of verified reviews, helping brands understand customers by analysing verified reviews and providing insight into trends, needs and habits.
With consumer confidence at near historic lows due to rising inflation, as well as research from the Institute of Customer Service revealing that complaints rose to 17.3% in the second half of 2022, this award celebrates brands that are successfully navigating increasingly tough market conditions to deliver exceptional service. Surpassing challenges in everything from shipping difficulties to the post pandemic we are all now operating within.
How did we achieve this award from Feefo?
Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years, and Spicers of Hythe is one of them. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2022 and 31st December 2022.
Hear from one of the Spicers of Hythe team!
Markus Sayers-Franklin, Customer Service Manager at Spicers of Hythe, commented: “We’re delighted to receive a Platinum Trusted Service Award from Feefo. Showing that not only do we as a business deliver Hampers of Distinction, but we do it while providing a Service of Distinction too!
Keeping our customers happy is our priority so the fact this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service. The award also recognises just how hard our staff have worked under fresh challenges, with both rising inflation and the cost-of-living crisis affecting both consumers and businesses alike.
"not only do we as a business deliver Hampers of Distinction but we do it while providing a Service of Distinction"
Many thanks go to our Customer Service team (Sharon, Paul, Lauren and a strong team of seasonal staff, who have been the key to us winning this recognition. As we enter a new year, we will continue to listen, understand and deliver what our customers want.”
What did Feefo have to say?
Congratulating Spicers of Hythe, Tony Wheble, CEO of Feefo, said: “This year has been a difficult one for so many businesses. I’m delighted to recognise thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction.
“The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.
“A particular congratulations to Spicers of Hythe for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”
We thank Tony & everyone at Feefo for recognising the hard work & efforts of everyone at Spicers of Hythe. We look forward to continuing to provide five star service to all our customers in 2023 & beyond.